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'The Insider' Newsletter
   
   
   
 
 
Things to know before having you car repaired:
     
1)   Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.
     
2)   Never drive a car that could be unsafe because of damages.
     
3)   Some insurance companies may want you to visit their drive-in claims centers before having your car repaired. You can do this, or you may leave your at a CARSTAR Collision repair facility and ask that the insurance company inspect the car there.
     
4)   You are not required by law to obtain more than one estimate or appraisal.
     
5)   You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
     
6)   Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, please ask us.
     
7)   Choose a shop that has unibody repair equipment and certified (by I-CAR or ASE, for example) technicians.
     
8)   Ask if the shop offers a repair warranty.
     
9)   Let us help you manage your claim with the insurance company.
   
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